It was dark. I was uploading a video to my YouTube channel, scheduling it to go live in a couple of hours. My video still needed a thumbnail, so I clicked over to PicMonkey, my usual online photo editor of choice. Edited the picture, nothing too fancy, clicked 'save'...
...and a box popped up suggesting I 'treat myself' to the privilege of being able to save my image for just £8 a month.
The world ended. It was a very dramatic moment. Twitter was abuzz with bloggers and vloggers having a go at PicMonkey - and rightly so, to be honest. I can see why they did it from a business/finance point of view, but also... way to lose all your customers in one swift move?! It was like the devastating loss of Picnik in 2013 all over again...
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